1.Types of information we collect
This Privacy Statement covers personal information, non-personal data collection and aggregate reporting.
· Personal information
is information that is associated with your name or personal identity. AUDIO SOUND* uses personal information to understand better your needs and interests and to provide you with better service. Once you choose to provide us with personal information, you can be assured it will be used only to support your customer relationship with AUDIO SOUND. We take seriously the trust you place in us. AUDIO SOUND will not sell, rent or lease your personal information to others.
On some AUDIO SOUND websites, you can order products or services or request information. The types of personal information you provide to us on these pages may include name, address, phone number, e-mail address, billing and transaction information, credit card information, contact preferences.
To personalize our websites, services or communications and improve our products and services, we may also ask you to provide us with information regarding your personal or professional interests, demographics, and experiences with our products or services. Providing this additional information is optional.
· Non-personal information
is data about usage and service operation that is not associated with a specific personal identity. AUDIO SOUND collects and analyzes non-personal information to evaluate how visitors use the AUDIO SOUND websites.
2. Children's privacy
AUDIO SOUND is committed to protecting the privacy needs of children and we encourage parents and guardians to take an active role in their children's online activities and interests. AUDIO SOUND does not knowingly collect information from children under the age of 13 and AUDIO SOUND does not target its websites to children under 13.
3. How we use your information
AUDIO SOUND uses your personal information to provide you with services and to help us better understand your needs and interests. Specifically, we use your information to help you complete a transaction or order, to communicate with you, to provide service and support, to update you on services and benefits, to personalize promotional offers and to personalize some AUDIO SOUND websites. Occasionally we may also use your information to contact you for market research regarding AUDIO SOUND products or services. Credit card information is used only for payment processing and fraud prevention.Credit card information and sensitive personal data are not used for any other purpose by our financial services providers or AUDIO SOUND and will not be kept longer than necessary for providing the services, unless you ask us to retain your credit card information for future purchases.
Personal data collected online may also be combined with information you provide AUDIO SOUND through other sources such as product registration, call centers or public events such as trade shows or seminars.
Personal data given to AUDIO SOUND may be transferred across state and country borders for the purposes of data consolidation, storage and simplified customer information management.
Non-personal data is aggregated for reporting about AUDIO SOUND website usability, performance and effectiveness. It is used to improve the customer experience, usability and site content.
4. Who we share your information with
AUDIO SOUND will not sell, rent or lease your personal information to others. AUDIO SOUND will not share your personal information with third parties except in responding to your requests for products or services. Your permission will be requested when you submit your information. AUDIO SOUND shares customer information across AUDIO SOUND-owned business entities and companies working on our behalf, but only as described above in "How we use your information."
AUDIO SOUND contracts with third-party service providers and suppliers to deliver complete products, services and customer solutions described in "How we use your information." Suppliers and service providers are required to keep confidential the information received on behalf of AUDIO SOUND and may not use it for any purpose other than to carry out the services they are performing for AUDIO SOUND. These service providers may change or we may contract with additional service providers to better accommodate our customers. AUDIO SOUND will not share personal information with any other third parties without your permission, unless required by law enforcement action, subpoena, or local law.
AUDIO SOUND or its related entities could merge with or be acquired by another business entity or some or all of their respective assets could be acquired. If such a combination or acquisition occurs, AUDIO SOUND will make every reasonable effort to notify you in the event we share with the merging or acquiring entity some or all of your personal information to continue serving you.
5. Return Policy
AUDIO SOUND has a 14 day return policy.If the ordered product don't meet your expectations you can return it within 14 days of your purchase and we will refund your money, except shipping and handling charges.If the product was shipped for FREE and it is being returned we will charge you the full shipping and handling costs. A 20% restocking fee will apply on all returned products.Returned products without an RMA# (Returned Merchandise Authorization) will be refused. All returned products must be in their original packaging including all manuals, warranty card and accessories.
6. Your choices
AUDIO SOUND gives you the choice of receiving a variety of information that complements our products and services. You can subscribe to receive certain product- and service-specific information and AUDIO SOUND-wide marketing communications. AUDIO SOUND-wide communications may include new product information, special offers, or an invitation to participate in market research. We give you a choice regarding delivery of AUDIO SOUND -wide communications by postal mail, e-mail and telephone. You can make or change your choices at the data collection point Please refer to section 7 for further instructions. We will make every effort to honor your preferences. This option does not apply to communications for the purpose of administering order completion, contracts, support, product safety warnings or driver updates.
7. Your information and third-party companies
Certain AUDIO SOUND services are linked with those from unrelated third-party companies, some which offer you the option to share with both AUDIO SOUND and the third party personal data you provide. Examples include the ability to register software products from multiple vendors from a single AUDIO SOUND Web page, to request communications from AUDIO SOUND marketing or solution partners, or to enable order completion through a reseller. We will not share your personal information with those third-party companies unless you make that choice.
8. Access to and accuracy of your information
AUDIO SOUND strives to keep your personal information accurate. We have implemented technology, management processes and policies to maintain customer data accuracy. To protect your privacy and security, we will also take reasonable steps to verify your identity, such as a password and user ID, before granting access to your data. Certain areas of AUDIO SOUND's websites may limit access to specific individuals through the use of passwords and other personal identifiers.
9. Keeping your information secure
AUDIO SOUND is committed to protecting the information you provide us. To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information, AUDIO SOUND has in place appropriate physical and managerial procedures to safeguard the information we collect.
We use Secure Sockets Layer (SSL) encryption when collecting or transferring sensitive data such as credit card information. SSL encryption is designed to make the information unreadable by anyone but us. This security measure is working when you see either the symbol of an unbroken key or closed lock (depending on your browser) on the bottom of your browser window.
Credit card numbers are used only for processing payment and are not used for other purposes. As part of real-time payment processing, AUDIO SOUND subscribes to a fraud management service. This service gives you and AUDIO SOUND an extra level of security to guard against credit card fraud to protect your financial data.
From time-to-time we release some coupon codes to be used on our website for extra savings. These coupon codes can be used on most of our products but NOT on every product we sell. Some manufacturers do not allow to discount their products in any form and we respect this so on such products our coupon codes would not work. We reserve the rights to cancel or discontinue any of our coupon codes at anytime for any reason.
11. Order Cancellation
Orders placed online can be cancelled within 1 hour without a cancellation fee. After the 1 hour period we will charge a 20% cancellation fee of your total. No exceptions! In order to cancel your order we have to receive a written cancellation request either by e-mail or fax. Verbal cancellations are not accepted. We reserve the rights to cancel any order at anytime for any reason.
12. Shipping and Handeling
We ship every order for FREE as long as the shopping cart "Total" is $150,- or more (after coupon savings). We will use the least expensive carrier at our choice. Most of the time we'll use UPS & FedEx Ground but we also ship via DB Shenker, DHL, Yellow Truck, TNT Express or USPS . All shipments are insured. If your shipment arrives damaged please note the damage on the landing bill or on the electronic tracking/signature machine and contact us immediately. If you don't contact us within 24 hours (by e-mail & telephone) your claim could be denied by the carrier / freight forwarder and there is nothing we can do about it.
Anytime we do an installation that work is Guaranteed for LIFE. This means that for example if your installed TV falls off the wall because of our incorrect installation we will repair your wall and buy you a new TV (adequate to the actual value of your TV). Please note that we do not provide any type of warranty for any AV equipment, this is the manufacturer's responsibility. We carry a 1 million dollar liability insurance.
14. Changes to this Statement
If there are updates to the terms of AUDIO SOUND's Online Privacy Statement, we will post those changes and update the revision date in this document, so you will always know what information we collect online, how we use it, and what choices you have. For material changes to this Statement, AUDIO SOUND will provide notification to affected customers.
12418 Cedar Lakes Dr.
Fairfax, VA 22033 USA
Call Us at 703-740-0543 Fax Us at 703-891-9127
Rev. January 1st 2010
1A URL (Uniform Resource Locator) is the global address of documents and other resources on the World Wide Web. For example, http://www.audiosoundusa.com is the URL for AUDIO SOUND's U.S. home page.
2An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol (TCP/IP) network, such as the World Wide Web. Networks use the TCP/IP protocol to route information based on the IP address of the destination. In other words, an IP address is a number that is automatically assigned to your computer whenever you are surfing the Web, allowing Web servers to locate and identify your computer. Computers require IP addresses in order for users to communicate on the Internet, browse and shop.
*The Audio Sound website is owned and operated by Audio Sound located at 12418 Cedar Lakes Dr. in Fairfax, Virginia (NOT A RETAIL STORE)